Recently you and your team completed some major work for an insurance claim at our house. We would like to extend our sincere thanks for the way you handled the whole situation, from the very beginning to the end.
What could have easily been a very stressful experience for us was made much more manageable and bearable due to your excellent communication, professionalism and quality of work.
Prior to the commencement of the job, you communicated openly and honestly about our options for the replacement of our floor, what work would be involved and gave a realistic timeframe for completion of the work. Small details were as important as the big ones, and each and everyone of these were clearly explained.
A few unexpected delays early on (due to availability of other contractors / professionals) were explained and followed up. Once work had commenced you kept in contact on a regular basis to keep us up to date on progress and expected finish dates. Your high expectations and exceptional quality of work sets you apart and well above your competitors. This is very clear to see in our finished product and our satisfaction of the work completed.
It was a pleasure dealing with you and your team through this whole process. You have the ability to ‘put yourself in the customers’ shoes’, and understand what they may be feeling, what level of work they expect and just how important each and every job is.
To be honest, we have never met another builder who communicates as well as you and your team do and who sets such a high standard of professionalism. Due to some unpleasant experiences with a few other builders in the past, we believe you went above and beyond your duty to us. However we now realise this is how your team would approach any job – wanting to get the best outcome and product for the customer, and to have a very happy, satisfied customer at the end of the whole process.
We would highly recommend you and your team to anyone and can only hope that other customers realise what a fantastic business they have available locally.